Looks great, it is built like a tank, and works great.
Felt like we were taking a big gamble on this - a totally unknown brand to us. But not just that. Horrid customer service reviews on this page, and then the fact that another Amazon seller -- who has something like 60 reviews for the oven, all of which are 5 star, and all of which were posted on the same 2 or 3 dates -- has to make you wonder....
After the stove was installed, we noticed some chips in one of the stove grates. I called, Brenda P at customer service asked me to email her a couple photos, I did, and 5 days later we had a replacement grate delivered FedEx.
A couple days later, after using the oven, it became immediately apparent that the thing could not regulate or maintain the right temp. I emailed Brenda again. She said it was a known problem, with a known solution, etc. She gave me a local number to call after the FedEx shipment of a couple replace parts (tiny clips), the tech guy fixed it in 15 minutes and works perfectly. Although resolved quickly and easily, I thought it was kind of lame to have to have gone through that whole process. The tech guy agreed that the design flaw should have been caught before any of the units were shipped, but once in the field, he explained it's way cheaper to have someone like him come out and tweak it, rather than deal with swapping out the appliance itself. I get that. I'd assume that the units being produced now don't have this issue, but who knows. Regardless, if you're willing to send an email and make an appointment to right the ship, then that's all it'll take.
In the end, there were a couple hassles with the thing. They were addressed so promptly, however, that Thor almost earns points for correcting things that never should have happened. Anyway, great product. 1/3 of the price of the "big boys," and they all have some pretty horrid reviews of their own...
This product is very comparable in cooking quality to the Thermador I left behind in my old house with the exception of the plastic rings around the dials which melt if the oven door is left open. I often leave the oven door open after I turn the oven off to cool off faster which resulted in melting the rings around the temperature controls. Tried to get to the service department and they hung up on me. What a minor mess.
Looks great in the spot where my ancient electric stove used to reside. The 18,000 BTU burner brings water to a boil in no time and the 15,000 BTU burner with the simmer ring is great for sauces, etc.. The two 12,000 BTU burners in the back are good for everything else. I love cooking with gas and this is a commercial grade, good looking appliance.
Very very happy with this purchase!
Basic barebones features with dual fuel advantages.
+ No electronic panel controls
+ Dual fuel advantages
+ No timers, dings or automatic modes. All manual controls: switches and knobs.
- Annoying squeeking sound from noisy cooling fan when using oven (bad bearing?)
- Oven window gets hot enough to possibly hurt a small child.
- Owner's manual is not great.
- Requires flush rear wall mounting for anti-tip brackets.
- Requires 4 wire outlet.
If you like to cook and you don't like new fangled ranges, this could be for you.
Feature Product
- 4.2 cubic feet. oven capacity for multiple cooking
- Top Electric broiler 3,500W
- Electric convection oven: 850W(top)&3000W(base)
- Features 4 burners: (1)18,000 BTU burners, (2)12,000 BTU dual burners,(1)15,000 BTU dual burners with 650BTU simmer function
- Manual convection cooking mode and oven control
Description
ThorKitchen HRD3088U 30" Freestanding Professional Style Dual fuel Range with 4.2 cubic feet. Oven, 4 Burners, Convection Fan in Stainless Steel.
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