I bought this as a gift for mom, fully aware of all the other comments. She never used a metal spoon and only washed and dried using a soft cloth from day one. Yet within a month, the interior coating began to flake where the side met the bottom. Customer service replaced it no problem, but we made the mistake of sending in the original box and did not get one in return - just a plain brown shipping box.
She loves having hot tea from start to finish, but wishes the mug capacity was larger. I would get one for myself but not until it holds more! She doesn't have a smart phone but got the app on her iPad, so she customized the temperature to 142F.
Four months from purchase, the spring on one of the charging pins failed, so it would no longer charge. Customer service replaced the base - we only had to send in a picture.
I/we want to give this 5 stars (and we do give customer service 5 stars), but the continual problems are a concern and bit of bother.
I loved the simplicity and compactness of the packaging. My ember mug arrived in perfect condition. Be sure to charge up your mug before you use it! After charging, downloading the ember app was a breeze and the mug paired easily with my iPhone (be sure to hold the power button down for 5 seconds and have your phone's bluetooth on and discoverable). I was quite surprised by the range of connectivity my phone maintained with the mug— I could be in a separate room with my phone without affecting the mugs ability to maintain temperature! My favorite feature is how the ember app notifies you when your coffee is at your perfect temperature. The app also has some awesome preset temps to choose from (I.e. coffee, tea, latte, etc.). Although the battery doesn’t last for hours, the battery has more than enough energy capacity for your morning coffee or tea rituals. From personal experience, heating my coffee or tea for more than 30 minutes changes the flavor for the worst, as it starts to taste burned. Be mindful that this is an open mug and not a travel mug. The rate of heat loss will be much faster without a lid and heat maintenance will require much more energy and battery. If you’re looking for longer maintenance of your hot beverage, I would recommend purchasing the travel mug! Overall, I am suuuuper happy with my ember purchase!
I really like using this mug because I normally brew my coffee in the morning then go and make breakfast and change so it keeps my coffee warm while I get ready. It usually sits for about 30 minutes before I come back to drink it and the coffee is still warm. I just got it so I haven't been able to use it in the winter but I'm sure when it starts to get colder out, I'll like it even more. The only thing that I think could be improved is the battery life, I usually have to charge it every 2 days but I really don't have any other products to compare it to. Overall, I love using it especially because I hate lukewarm coffee in the morning.
Just what I needed! I hated how quickly my coffee cooled down but not when using my Ember cup! The cup charges by sitting on what looks like a saucer so I have that next to the coffee pot. Charged quickly and battery lasts hours, I haven't had it die on me yet, used for about three hours so far. Has pre set temperatures that can be adjusted warmer or cooler from the app. It goes into sleep mode so no turning on and off just wash dry and sit on saucer.
In the directions it says to not use metal so I got silicone spoons from the baby section to stir my cream and sugar.
This is my second one . It is a great product . But you have to follow these instructions 1) NEVER use a sponge with a scrubber on it ever . Even if you let the edge touch when using the other side you will ruin it and over time the coating will chip (hencenmy 2nd one ) . 2) use the Charging saucer and use it when not drinking . You can walk around for just under 2 hours without putting it under the saucer before itnlosses it charge . I just rince with soapy water and wipe out with a towel. For me , it is great . 130 degrees is perfect . Love it . For someone who is hard on their stuff - not a good product because I was actually quite careful and made one mistake with that darn sponge . Company has excellent customer service by the way . They sent me a free charger saucer when the prong broke . Very good company .
Feature Product
- Precise: Ember keeps your coffee or tea at the perfect temperature from the first sip to the last.
- Intuitive: Ember is elegant and simple to use. No need to turn your mug on and off. The Ember Mug enters sleep mode when empty, and wakes up when it senses movement or liquid.
- Customizable: Ember is a connected device that pairs to the Ember app, allowing you to remotely change your temperature, select an LED color, and more. Available for iOS and Android.
- Battery lasts about an hour when fully charged - use included Charging Coaster to last all day
- Made of durable stainless steel with a ceramic coating; 10 ounce capacity
Description
Beautifully designed to be used in your home or at your desk, the Ember ceramic mug keeps your beverages at the perfect temperature from the first Sip to the last drop. Cleaning- hand wash only
A friend of mine told me about this temperature-controlled mug, and admittedly, I raised an eyebrow when I first heard of the concept. I didn’t see myself as the electric coffee cup person. I figured when your coffee/tea gets cold, it’s just time to throw it in the microwave. But, I decided to order one, and I’m now eating (or drinking?) my words...
I am a creamer kinda person. It’s always a little sad when your refrigerated creamer makes your hot coffee pool temp. [Enter microwave.] You can very easily warm your coffee up on the app and it takes seconds.
Even if you’re not a creamer person, not all of us have time to sit and enjoy a cup of coffee before it gets cold. Problem solved. I’m a spaz and don’t sit still, which means my drinks do. When I come back to my tea/coffee, it’s hot and wonderful. Would definitely recommend!
Reading other reviews with those that understand the "in's & out's" of the product, I have found it to be outstanding!
Now I have had a problem develope with the inside of the cup; however, ember support immediately came back with response and a replacement cup is on the way. Also, a return shipping label has been provided to return the cup for failure evaluation.
Not do I enjoy my "hot coffee or tee" -- for sure, I am one of those drinkers that does get involved in my projects and become a sipper! The travel mug will be purchased very soon!!! enjoy, enjoy....
This mug works for me! I did some researches before byuing this mug. As it turns out that I really love this one. Despite the connectivity issues some reviews mentioned, I don't even need to use the App to enjoy my coffee. The design is elegent and core functionality works every time just as advertised. I was kind of worried the delamination issue post by some reviews but it doesn't happen to me. It is easy to clean and the battery lasts few usages before putting back on charging station. I am really enjoyed that it can even reduce temperature when pours in super hot tea. The downside is that I need to find the cup when I need coffee or tea unless I have couple of them lying around. It would be better if the App can locate it.
For the most part, the cup does most of the work which is pretty amazing in its own right. I would totally recommend this mug.
[Update] After heavily using the cup for more than a month, I am glad that I didn't see the de-lamination issue. Still enjoy using it!
Could be bigger. Charger came defective. But good when worked.
So this is actually my second purchase of an Ember mug and even though I liked the first, this one is even better.
I had bought the first iteration and did thoroughly enjoy it. Unlike the coaster heaters, the mug would evenly warm the coffee so that it was still effective with a full cup and not too hot or burned when there was only a small amount left. I have a few (okay, several) cups of coffee throughout the day but I sip them slowly, so this was perfect for me.
However, these were my two primary complaints.
1) It looked dirty even if it wasn't. The white color looked nice at the beginning, but given my frequent use, it got stained and scratched after a while. This was mostly just visually unappealing but the coating did come off too.
2) The charging coaster - I got an extra one so I could use it at two locations. They aren't cheap at around $45. The contact charging pins got stuck on one of them after only about 2 months and it stopped working. A couple months later the second one did too. I contacted customer service about it and apparently it was a known issue to be fixed in the second version.
I was a little hesitant to invest so much in another fancy coffee cup, so I waited a while to get another. However, I'm happy to say that it appears that both of my previous complaints are fixed in the new version. The black mug is much more my style(and doesn't stain) and the charging pins have been redesigned. No problems so far. Can totally recommend.
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